This guide explains how to change your vehicle's registration plate in the portal.
⚠️ Important Limitation
For security and data integrity reasons, registration plates cannot be edited once created. The plate is the key identifier for parking payments and camera recognition.
👉 To update a plate, you must delete the old vehicle and add a new one with the correct plate number.
✅ When You Might Need to Update
You received a new license plate from the DMV
You moved to a new state/country
Your plate was damaged and replaced
You bought a new vehicle
You accidentally entered the wrong plate when registering
How to Update Your Registration Plate
Since registration plates cannot be directly edited, you'll need to delete the old vehicle and add a new one with the correct registration plate.
🔄 Step 1: Delete the Old Vehicle
1. Log in to your portal account
2. Open the Vehicles section in the main menu
3. Find the vehicle with the wrong plate
4. Click the three-dot menu (⋮) on the vehicle card
5. Select Edit
6. Scroll to the bottom → Delete Vehicle (red section)
7. Click Delete Vehicle
8. Review the warning (plate to be deleted, consequences, cannot be undone)
9. Confirm by clicking Yes, delete vehicle
⚠️ Deleting a vehicle will:
Remove it from your account
Erase its parking history
Cancel any active sessions
This cannot be undone
➕ Step 2: Add the New Vehicle
1. After deletion, return to the Vehicles list
2. Click Add Vehicle
3. Enter the details:
Registration Plate Number → exact and correct
Country Code → matches your plate’s country
Vehicle Name (optional, e.g., “Work Car”)
4. Set preferences:
Default Vehicle → if this is your main car
Automatic Payment → enables camera parking (requires saved payment method)
5. Click Add Vehicle to save
🔍 Step 3: Verify Your Vehicle
Check that the new vehicle appears in the list
Make sure the plate number is correct
Confirm your settings (default + automatic payment)
⏳ Alternative: Keep Both Vehicles Temporarily
If you need uninterrupted parking:
Add the new vehicle without deleting the old one
Start using the new one for parking
Delete the old one once the new setup works
This approach ensures you don't lose access to parking services during the transition.
🛠️ Troubleshooting
“Registration plate already exists” error
Another vehicle in your account already has that plate
Delete duplicates if necessary
Automatic payment is not working
Ensure you’ve added a valid payment method
Confirm “Automatic payment” is enabled on the new vehicle
Double-check the plate is entered exactly as shown on your car
Camera parking is not recognising your vehicle
Verify plate format and country code
Remove extra spaces or characters
Contact support if issues persist
👉 Remember: You can’t edit plates directly. The delete-and-recreate method ensures your vehicle info is always accurate and ready for parking services.